First Thing's First
When your student receives their iPad, they will need to connect it to Wi-Fi at your home. After that, in order to access their school resources, they will need to "authenticate" their device. This just takes a few steps. Please click the link below or watch the how-to video to view the steps on how to authenticate your iPad.
How to Authenticate
My Child's iPad is "Stuck" on the Overnight Locked Screen--
What Do I Do?
If your child is in elementary school, their iPad will be locked on a static clock screen overnight from 10pm to 7am.
If for any reason that iPad gets disconnected from internet during that time frame, it won't pickup the command to move off of the static screen at 7am, or "unlock."
ONE of the reasons this may occur, is because when we take the iPads home, we have to have them set to re-authenticate every 20 hours.
So, depending on the last time that student authenticated, that time frame may expire overnight.
If so, they will not be able to get off that screen to re-authenticate without doing the following.
Here is what will fix it:
You need to take the iPad and drive to any one of our school buildings.
Park near to the building, and wait for the iPad to pick up wifi from our network -
“5starschools”
Make sure that you have a connection. The static screen should go away.
Now you should be able to select the Authentication icon and put in your student’s username and password.
In order to avoid this, you could have the student re-authenticate before bed every night, especially if they keep having the issue.
Thank you for working through these issues with us during this time of change!
How to Establish Home WiFi Connection
& Authenticate at Home